At jjili, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a jjili player in the Philippines.
Six core commitments we make to every Filipino player on our platform
1.1 jjili is an online casino and sports betting platform operating in the Philippines, serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond. jjili is the data controller responsible for the personal data you provide when using our platform.
1.2 This Privacy Policy applies to all personal data collected through the jjili website, mobile platform, customer support channels, and any other services operated under the jjili brand.
1.3 For any privacy-related enquiries, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
2.1 jjili collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud prevention, analytics |
| Usage Data | Games played, bet history, session duration, login times | Responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, support emails, feedback | Customer support, quality assurance, dispute resolution |
2.2 jjili does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by responsible gaming obligations (e.g., self-exclusion records).
3.1 Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
3.2 Automatically through cookies, web beacons, and similar tracking technologies when you browse or use the jjili platform. See Section 7 for full details on our cookie practices.
3.3 From third parties including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO), fraud prevention services, and regulatory authorities where required by law.
4.1 jjili uses your personal data for the following purposes:
4.2 jjili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
5.1 jjili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):
6.1 jjili does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary:
6.2 All third parties with whom jjili shares personal data are required to handle that data securely and in accordance with applicable privacy laws. jjili remains responsible for ensuring that any third-party processing of your data meets the standards set out in this Privacy Policy.
6.3 International Transfers. Where your personal data is transferred outside the Philippines, jjili will ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
7.1 jjili uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be used:
7.2 You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jjili platform.
7.3 jjili does not use third-party advertising networks or cross-site tracking technologies that share your data with unrelated websites.
8.1 jjili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jjili will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.
8.3 While jjili takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jjili login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
9.1 jjili retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal / regulatory obligation |
| Financial Transaction Records | Duration of account + 5 years after closure | AML / tax compliance |
| KYC Verification Documents | Duration of account + 5 years after closure | Regulatory requirement |
| Customer Support Communications | 3 years from last interaction | Dispute resolution / legitimate interest |
| Technical & Usage Logs | 13 months from collection | Security / fraud prevention |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent / legal compliance |
9.2 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jjili:
10.2 To exercise any of the above rights, please contact jjili's Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days.
11.1 The jjili platform is strictly intended for adults aged 21 years and above. jjili does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will immediately suspend the associated account and delete the data.
11.2 If you are a parent or guardian and believe that a minor has registered on the jjili platform, please contact our support team immediately so that we can take appropriate action.
12.1 The jjili platform may contain links to third-party websites or services for informational purposes. jjili is not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
12.2 The inclusion of any link on the jjili platform does not constitute an endorsement of the linked website or its privacy practices.
13.1 jjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or an in-platform notification before taking effect.
13.2 The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how jjili protects your data.
13.3 Your continued use of the jjili platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way jjili handles your personal data, please contact our Data Protection Officer:
14.2 You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your privacy concern.
14.3 For responsible gaming concerns, please visit our Responsible Gaming page or review our Terms & Conditions.
Your data is safe with us. Join over 2.4 million Filipino players who trust jjili for a secure, fair, and regulated online gaming experience. 21+ only.